To pay for your Multisensory Environments order:

Credit Card
The easiest way to pay for your order is by Credit or Debit Card. Multisensory Environments' secure* payment facility can accept the following cards:

Please note no payment will be taken until goods have been despatched. We are unable to accept payment by SOLO or Visa Electron cards.

*Our online store is protected by 128 BIT encryption and all credit / debit card transactions take place via our SSL (Secure Socket Layer)
*At no time are your credit / debit card details held or visible in plain text form.

We have also provided a payment option of Give credit / debit card details separately by phone for any of our customers who are still uncomfortable with sending a card transaction over the internet.

Cheque / Postal Order
Multisensory Environments are also pleased to accept payment by cheque or postal order. With these payment options, please note that your order will be held until the cheque / postal order is received. Please make cheques / postal orders payable to Multisensory Environments Ltd
After confirming your order in our checkout, it will be given a Multisensory Environments order reference number. This number will also be confirmed by email. Please write this reference number together with your name and address on the reverse of the cheque - if you are sending a postal order, please include a note with that information on - and post to:

Multisensory Environments
Unit 16
RCM Business Park
Dewsbury Road
Ossett
West Yorkshire
WF5 9ND

Your order will be despatched once the cheque / postal order has cleared.

Official Purchase Orders - United Kingdom Only
Official Purchase Orders are only accepted from recognised Government Bodies eg. Social Services, Local Government, Education & NHS Trust & Prison Services. For assistance with this, please e-mail us at enquiries@multisensory.biz
For your security Multisensory Environments may request an original paper copy of your order.
Credit and account facilities are subject to acceptance by Multisensory Environments and normal credit checking procedures apply.

Delivery to mainland United Kingdom destinations
Orders under £100 goods value (excluding VAT) will attract a charge of £8.00 + VAT as a contribution towards packaging and carriage costs.
Orders over £100 goods (excluding VAT) are carriage paid!
Certain larger items will also attract a carriage charge of 5% of the purchase price.

Delivery to non-mainland United Kingdom Destinations
Charges for delivery to non-mainland UK destinations will reflect the actual cost involved.
Multisensory Environments will contact you prior to processing your order, should the actual cost of delivery exceed that shown on the order confirmation e-mail.

Delivery outside the United Kingdom
Charges for delivery outside the UK will reflect the actual cost involved. Charges are quoted based upon high-speed global courier service. However upon application surface freight can be arranged. Please contact us for a quotation

Quote for Surface Freight
Upon request Multisensory Environments will quote for the surface carriage of the goods you require. You are under no obligation to accept this quote. No payment will be taken without your acceptance. Multisensory Environments will contact you either by email or telephone.

Delivery Dates
Delivery dates quoted are estimates only and are not guaranteed. Multisensory Environments shall not be liable for any delay in delivery or any consequence thereof.

Returns
Multisensory Environments will not accept back goods which are made to order or have a covering material colour chosen by the customer. Multisensory Environments will not accept any returns of Special Order goods.. Other products may only be returned in a fully re-saleable condition. Such products will be subject to a restocking charge of 15%.
All returns must be accompanied by a returns authorisation, obtainable from our team of sales advisors. Without this number no return will be accepted. Your statutory rights are not affected.

Faulty Goods and Liability
Multisensory Environments warrants that all goods supplied shall be of suitable quality and free of defects of material or workmanship and will replace or at its option repair all such faulty goods notified to it within twenty eight days of delivery. All other warranties conditions guarantees or representations express or implied are excluded and Multisensory Environments (apart from its liability to replace or repair faulty goods in accordance with these terms) shall not be liable for any loss, damage or injury whatsoever consequential or otherwise due to or caused by any defects or deficiencies in or by the use of goods supplied (other than liability for death or bodily injury caused by the negligence Environments Ltd.)