Conditions of Use

All sales of goods supplied are subject to these conditions and no other conditions shall apply.

1 Carriage and Packing
Orders over £100.00 (ex VAT) are delivered carriage free to UK mainland destinations. On orders below £100.00 a packaging, carriage and administration charge of £8.00 will be added. Carriage on all orders for Jersey, Guernsey and Isle of Man will be charged at cost.

2 Value Added Tax
The prices listed in this catalogue are not displayed with VAT included. VAT will be levied on all items at the Checkout stage and shown in the total.
VAT Exemption is available on certain items. (Look out for VX on the end of a product title, that shows we will sell this item VAT Free to those who are eligible)
Claims (if applicable) should be made with supporting certificate at the time of the order. We have the relevant form available to download from this website - please see our VAT exemption page.

3 Minimum Order
We normally have a minimum order value of £50.00 (ex VAT). However, for the purposes of this website, we WILL accept orders of less than £50 (ex VAT), but will add an extra charge of £5 on those orders, this will be noted on your total in the Checkout and on all documentation (invoices, receipts etc.)

4 Prices
We will maintain published prices for as long as possible - however, prices are subject to change without prior notice. Prices quoted are subject to revision in the event of any increase in costs incurred by Multisensory Environments between the date of acceptance of order and the date of delivery.

5 Payment
Payment is due within 30 days of invoice. Payment must be made payable to Multisensory Environments. Multisensory Environments is entitled to charge interest on overdue payments at 3% per annum over the base lending rate for the time being of Barclays Bank Ltd.

6 Risk and Title of Goods
Risk in goods supplied will pass on delivery. Title in the goods shall remain with Multisensory Environments until payment in full has been made.

7 Goods
All goods are offered subject to availability.

8 Delivery Dates
Delivery dates quoted are estimates only and are not guaranteed and Multisensory Environments shall not be liable for any delay in delivery or any consequence thereof.

9 Receipt of Goods
The goods when received will include a Delivery note which should be checked carefully with the contents. Any discrepancy should be notified to us immediately.

10 Wrongly ordered Goods
If goods are genuinely ordered in error the company will discuss with the customer the possibilities of returning the goods. In instances where this is agreed the company will levy a charge for handling, packing and delivery.

11 Claims for Shortages and Missing Goods
A) Notification of damage or shortage must be made to Multisensory Environments within THREE DAYS of receipt of goods. If goods are damaged on receipt you may either refuse delivery, or sign the carriers delivery note "damaged in transit" and inform us immediately
B) Notification regarding non-delivery or part of a consignment must be made to the Company with 3 days from the receipt of the goods, otherwise no claim can be entertained.
C) Please do not attempt to return any goods without prior authorisation. In the event of a query, contact our Customer Service Department who will advise you how to proceed.

12 Returned Goods
Multisensory Environments will not accept back goods which are made to order or have a covering material colour chosen by the customer. Multisensory Environments will not accept any returns of Special Order goods.. Other products may only be returned in a fully re-saleable condition. Such products will be subject to a restocking charge of 15%.
All returns must be accompanied by a returns authorisation, obtainable from our team of sales advisors. Without this number no return will be accepted. Your statutory rights are not affected.

13 Overseas Orders
All prices are all ex-works. Packing, FOB or CIF charges will be at extra cost. normally payment is required before delivery and we will forward a Porforma invoice for this purpose.

14 Catalogue Descriptions
We take great care to ensure that catalogue descriptions and illustrations are clear and accurate. Our policy is continual improvement, consequently some products may vary slightly from those described. All colours and sizes are approximate. The reproduction of colours is as accurate as photographic and printing processes allow. The company reserves the right to alter designs and specifications without prior

15 Private Customers
Goods can be supplied on a cash with order basis, against a pro-forma invoice or through major credit cards. Credit can be given to approved account holders subject to status.

16 Faulty Goods and Liability
Multisensory Environments warrants that all goods supplied shall be of suitable quality and free of defects of material or workmanship and will replace or at its option repair all such faulty goods notified to it within twenty eight days of delivery. All other warranties conditions guarantees or representations express or implied are excluded and Multisensory Environments (apart from its liability to replace or repair faulty goods in accordance with these terms) shall not be liable for any loss, damage or injury whatsoever consequential or otherwise due to or caused by any defects or deficiencies in or by the use of goods supplied (other than liability for death or bodily injury caused by the negligence Environments Ltd.)

17 Errors and Omissions excepted.

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